SESKStuff Everyone Should Know

I didn't get my sign-in code

Codes can take a minute and sometimes land in spam or junk. Check those folders, make sure the email is spelled right, and ask for a new code. If you are 13 or older you can use Continue with Google instead.

If your 6-digit code hasn't shown up:

  1. Wait a minute, then check your spam or junk folder.
  2. Check the spelling of your email. Tap use a different email to fix it.
  3. Tap send a new code. Only the newest code works.
  4. Use the code within 15 minutes. After that it expires and you need a new one.

If you see "That's a lot of codes. Wait a few minutes and try again", wait a few minutes before asking again.

If you see "That code is wrong or expired", ask for a new code. After a few wrong tries a code stops working.

Teens with a supervised Google account: some parental controls quietly block our emails. Use Continue with Google on /join/ instead (13 and older only).

Kids under 13 don't get codes. They sign in with the PIN from their parent. See "How do kids under 13 sign in?"

Still stuck? Email [email protected] and tell us which email you tried. Never send us a code.