SESKStuff Everyone Should Know
SESK: Stuff Everyone Should Know · sesk.info/sec-after-remote-access

You let a fake tech support caller into your PC. What does Microsoft say to do?

Uninstall what they had you install, then run a full security scan.

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  1. Keep their tools so they can finish
  2. Only restart the computer
  3. Uninstall their apps and run a full scan ✔

Why: Remove anything they added, scan for malware, change your passwords, and tell your IT person. If you paid by card, call your card company to dispute it.

Huh, didn't know that: Microsoft says to download software only from official partner sites or the Microsoft Store.

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References

Answer: Uninstall their apps and run a full scan. Remove anything they added, scan for malware, change your passwords, and tell your IT person. If you paid by card, call your card company to dispute it.

  1. Microsoft Support: Protect yourself from tech support scams support.microsoft.com/en-us/windows/protect-yourself-from-tech-support-scams-2ebf91bd-f94c-2a8a-e541-f5c800d18435
    Uninstall any applications that scammers have asked you to install.
    Checked 2026-10-10.
  2. Microsoft Learn: Phishing learn.microsoft.com/defender-endpoint/malware/phishing
    Contact your IT admin if you are on a work computer
    Checked 2026-10-10.

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Test yourself in the game

Security & PrivacyYou clicked a link in a scam message and may have installed software. What does the FTC say?Security & PrivacyA pop-up says 'Microsoft Alert: Virus found! Call this number now.' What's true?Security & PrivacyA caller claiming to be tech support wants you to install software. What are they after?

That's stuff everyone should know.