A message claims to be from your bank. What is the safest way to check whether it is real?

Contact the company using a phone number or website you know is real.

Start playing free

  1. Call a number you already know is real ✔
  2. Call the number in the message
  3. Reply and ask if it is real

Why: The contact details in a scam message lead to the scammer. Use the number on your card, your statement or the company's real site.

Huh, didn't know that: The FTC suggests first asking yourself: do I even have an account with this company?

The dad joke
What do you call a computer superhero? A Screen Saver.
Like this card?
Play the game

References

Answer: Call a number you already know is real. The contact details in a scam message lead to the scammer. Use the number on your card, your statement or the company's real site.

  1. FTC: How To Recognize and Avoid Phishing Scams consumer.ftc.gov/articles/how-recognize-and-avoid-phishing-scams
    contact the company using a phone number or website you know is real
    Checked 2026-10-10.

Think this answer is wrong? Tap "Challenge this answer" on the card in the game and tell us why.

Test yourself in the game