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SESK: Stuff Everyone Should Know · sesk.info/aplus-troubleshooting-first-step

In CompTIA's troubleshooting methodology, which step comes first?

Identify the problem.

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  1. Establish a plan of action
  2. Identify the problem ✔
  3. Document findings

Why: CompTIA's methodology starts with identifying the problem. Next come a theory of probable cause, testing the theory, a plan of action, verifying functionality and documenting findings.

Huh, didn't know that: CompTIA says the methodology is a best practice shown in the objectives, but not a formal exam objective.

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What do IT guys say when they totally get your frustration? 'Word.'
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References

Answer: Identify the problem. CompTIA's methodology starts with identifying the problem. Next come a theory of probable cause, testing the theory, a plan of action, verifying functionality and documenting findings.

  1. CompTIA A+ Core 1 (220-1201) V15 Exam Objectives lecbyo.files.cmp.optimizely.com/download/34be017cb73211ef8985a6f347fbf652
    Identify the problem.
    Checked 2026-10-10.

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