How quickly must a sender honor a CAN-SPAM opt-out request?

Within 10 business days.

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  1. Within 10 business days ✔
  2. Within 90 calendar days
  3. Only when the subscription expires

Why: Commercial email recipients must have a working way to opt out. The sender must honor the request within 10 business days and cannot charge for it.

Huh, didn't know that: The opt-out mechanism must work for at least 30 days after the message is sent.

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References

Answer: Within 10 business days. Commercial email recipients must have a working way to opt out. The sender must honor the request within 10 business days and cannot charge for it.

  1. CAN-SPAM Act Compliance Guide www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business
    You must honor a recipient's opt-out request within 10 business days.
    Checked 2026-10-11.

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